That means that if you aren’t already using email marketing to drive sales in your e-commerce beauty business, you are missing out on a lot of sales… And a lot of money!

In this article, I’ll explain how to build an email list and 7 types of emails that you should be sending your customers. Follow my advice and you’ll increase your sales, revenue, and profit!

But first, let’s take a look at LTV and CAC, and why it matters to e-commerce beauty brands…

Customer Lifetime Value and Customer Acquisition Cost

Understanding LTV and CAC is crucial to beauty brands because they sell consumable goods. Only selling once to each customer is unsustainable – you’ll burn through your marketing budget and won’t have the funds to grow your store.

Our Ultimate Guide to Email Marketing for Health And Fitness E-commerce Stores explained this well:

• “Customer lifetime value (LTV) – This is the amount a person spends during their lifetime as a customer with your business.
• Customer acquisition cost (CAC) – This is the amount it costs you to acquire a new customer through marketing.

For example, if it costs you $50 in marketing to acquire a new customer, and the average customer spends $200 before they stop buying from you, you have made a profit of $150.

This is a 3:1 ratio (LTV/CAC) and should be the first target for your business. If your numbers are below that, you’re missing out on revenue.

But how can you turn one-time customers into repeat customers?

That’s where email marketing comes in. When you have someone’s email address, you can reach out to with various upsells, offers, promotions, etc., as well as valuable content that will help gain their trust. That will increase their LTV because you’ll have more influence over their purchasing decisions. Boosting CAC: LTV ratio will help you make more money and grow your business faster.

Now that you know the value of email marketing, you have no excuses. It’s time to get serious about it!

Where to start?

Email marketing might seem intimidating, but really, it’s pretty easy to set everything up and get going:

• Get the software. You’ll need email marketing software. There are plenty options to choose from, from Aweber to MailChimp to ConvertKit. However, SmartrMail is the only email marketing software that leverages all your e-commerce data to always send the right products to the right customers. We have everything you need.
• Add opt-in forms to your website. An opt-in form is a box that asks you to type in your name and email address. Make sure you have one of those above the fold in your homepage. Then sprinkle them throughout the site. You can’t expect to build an email list at a decent pace if you only have one obscure opt-in form somewhere where no one will see it! Check out Gleam’s Practical Guide to E-Commerce Opt-in Forms to learn more.
• Add pop-ups to your website. Pop-ups are those annoying opt-in forms that pop up when you come to the site and when you leave the site. Everyone hates them, but they do work well, so don’t be shy and don’t miss out on those extra subscribers.
• Create an opt-in incentive. An opt-in incentive is a “bribe” that you give to people in exchange for their email address. It can be content, it can be a discount, it can be a special offer like free shipping. Pick an option that works best for you.
• Setup automated emails. Nurturing your customers into becoming loyal repeat purchasers doesn’t require a lot of time and manual effort. You can set up best practice automations so you’re always sending them relevant products at the right time.

Want to delve deeper into the art and science of building an email list? Read my 5 Steps to Supercharge Your Store’s Email List Growth. It will help you grow your list fast!

Once again, don’t be intimidated, all this is much simpler and takes much less time than it sounds. Get it done.

7 emails that you should be sending to your list

One important note before we get into different types of emails – each email should have one clear goal. It’s hard to get people to act, so there’s no need to confuse them with asking few things at once. Make sure that you know the aim of each email and that each email has a clear call to action.

Okay, so how exactly should you setup your automated emails, and what should you be sending to your email subscribers in order to turn them into loyal customers?

1. Welcome Email

Welcome emails are opened at four times higher rate and generate five times the click-through rates than promotional emails.

This means that they are an excellent opportunity to start off the relationship with a customer on the right foot and maybe even make a sale if you are lucky.

Take a look at this welcome email from GlossyBox:

Pay attention to how Glossybox does 2 things with this email:

• They introduce the service they are offering.
• They immediately make a special offer that is hard to resist.

It’s a good idea to combine introduction with a special offer because it nudges the customer towards buying right away.

Make sure that your welcome email is beautiful, informative, and encourages people to make a purchase. Put in the effort. You only get one chance at making the first impression!

2. Refill Emails

When a customer is happy with your product, say, mascara, chances are that they’ll want to buy the same thing again.

However, life often gets in the way, and people procrastinate on it until they completely run out of it, and then they simply buy it at a local mall.

That’s why it’s important to send friendly reminders to refill in form of refill emails. Calculate how long each refillable product lasts and then set it up so that these emails would be sent automatically. You’ll be making sales without having to think about it!

3. Cross-Sell Emails

Cross-selling means inviting the customer to buy items that are complementary to what they have previously purchased.

For example, when someone buys mascara, are they also likely to buy eye shadow? That’s a great opportunity to cross-sell – give those who have not made the additional purchase a gentle nudge by sending them an email offering eye shadows.

Take a look at this cross-sell email from the Dollar Shave Club:

See how they are effortlessly generating sales by sending a simple cross-sell email to the customers who make the purchase?

Analyze your data, see what items people tend to buy together, and set up automatic cross-sell emails.

Want to learn more about cross-selling? Read our guide on How to Cross-Sell like a Pro with Email Marketing.

4. Abandoned Cart Emails

Cart abandonment is a big problem for e-commerce stores – according to Sales Cycle, a staggering 74.52% of carts were abandoned.

This is why cart abandonment emails are so important. You never know why someone stopped in the middle shopping – it’s quite likely that they still have the intent to buy the goods, but were interrupted by something, or simply got distracted. An email could help you pull them back.

Take a look at this abandoned cart email from the Dollar Shave Club:

Do you see how the Dollar Shave Club:

• Explained the benefits of their product.
• Alleviated fears that might have prevented a customer from buying.

This combination of reminding the customer why they wanted to buy the product in the first place and addressing fears that might be preventing them from buying is a great way to structure your abandoned cart email.

Just make sure that you send the first email within an hour of abandonment – that way, everything will still be fresh in the customer’s mind, and they’ll be more likely to complete the purchase. If you’re sending multiple emails (and you should be) you can also give them an extra nudge by making a special offer, like a discount or free shipping.

Read further on this here: 3 Emails to Increase E-commerce Abandoned Cart Recovery in 2017

5. Content Emails

Do you want your customers to see you as an authority in your niche and trust your advice?

That is the aim of a content email. Think about it: what information would make your customers lives easier?

Take a look at this makeup tutorial from Sephora:

In this email Sephora provided value in terms of content and pitched their products at the same time.

Content could be anything from a makeup tutorial, to a style guide, to an interview with a makeup artist, etc. Just make sure that it’s something you yourself would like to read with your morning coffee. Remember, the aim here is not to sell, it’s to provide value.

6. Thank you email

The post-purchase, or thank you, email should include three things:

• A thank you. Show the customer that you appreciate their business.
• Order confirmation.This email also serves as a receipt.
• Help. Sometimes have questions after they make the purchase. Make sure that they know where to get help.

Take a look at this thank you email from Harry’s. Do you see how it has all three things?

You can also use this as an opportunity to cross-sell by adding something like Amazon’s product recommendations below the email.

7. Review emails

Reviews are extremely important for your business success.

Think about it. When you want to buy something on Amazon, what do you do? You go to Amazon and read the reviews.

Well, that’s what your customers do as well. According to BigCommerce, 69% of shoppers want to see product reviews on your website.

That means you better get serious about getting those reviews. The best way to do that is to send your customer an email and simply ask for it.

Take a look at this review email by Sephora that displays customer’s purchases and makes it easy to write a review:

Sure, only a small amount of them will actually bother to take time out of their day to leave a review – but over time, those reviews will add up, and your shop will look more legitimate in the eyes of your customers.

Just do it!

I know all this might sound overwhelming. You don’t need to set everything up at once – give yourself some time. But don’t procrastinate on it too much.

Remember, every day that goes by without you taking advantage of email marketing is a day when you’re losing money in terms of potential sales.

Now, up to you: How are you using email marketing in your business?

The post The Complete Guide to Beauty Email Marketing for e-commerce appeared first on SmartrMail Email Marketing Blog.

This might sound shallow, but looks really do matter with email. Think about it – would you rather read through an e-commerce email newsletter with a bunch of bright colours and pretty pictures, or a boring one with black text on a white background? We’ve collected some glamorous emails to help you achieve your own email aesthetic.

But it’s no use sending out beautiful emails if they have no substance. So we’ll also be discussing how these 7 emails are also great at encouraging conversions.

1. Skinnydip London

What we like:

The colour schemes in the images used really work to highlight Skinnydip London‘s new brushes. By placing the hot pink-coloured brushes on top of sky blue and white backdrops really draws attention to the product, without making the email too busy. That’s what product newsletters are all about – to let potential customers know about your great new products.

We also like how Skinnydip London addresses the reader directly, using ‘you’ and ‘your’ as pronouns. This makes the newsletter more personal, so recipients don’t feel like they’re just a number.

Design your own e-commerce email newsletter with SmartrMail

2. Essence Makeup

What we like:

Essence Makeup keep this email short and sweet, so that nothing detracts from the main goal of this newsletter – letting everyone know that there’s a 25% off sale.

The inclusion of dollar signs over the body of the email, combined with the written text, remind the reader of the money they can save if they take this sale as an opportunity to buy some products. We also really like how the the brand’s signature colour purple is used throughout the email: in the logo, buttons, body and social media icons.

3. Beauty Bakerie

What we like:

Beauty Bakerie does a good job of capturing the cutesy sweet aesthetic of their products in this memorial day sale email. The polka dot background, the images, and pink font colour really match their vibe.

Their use of a contrasting electric blue colour to draw attention to their ‘Worldwide Free Shipping’ offer, as well as to their call to action buttons, is really smart. We also love how they use puns that combine both baking and make up, which brings a little bit of clever comedy to the newsletter.

Related: Killer Tips for Designing Email Newsletters for Gigantic Conversions

4. Obsessive Compulsive Cosmetics

What we like:

The use of bright, bold colours in this newsletter from Obsessive Compulsive Cosmetics really captures readers’ attentions. The different font sizes also draw the eye to the huge “40% OFF SITEWIDE” sale.

Finally, this cosmetics company does a great job of making the text in the newsletter easy to read, by creating different blocks of text, and separating these with the background in between.

5. Bluemercury

What we like:

The title and the first product image set an overall beachy tone to the newsletter. The use of navy blue text and buttons on the white background complement this with a nautical colour scheme. This colour combination is restrained and makes the email appear mature, which also goes well with Bluemercury‘s branding.

We also like how the email attempts to cross-sell by showing a number of other products that complement the Sunset bronze and blush palette, which the email aims to showcase. Why not suggest some more items in a product newsletter, if it can lead to higher sales?

6. Jeffree Star Cosmetics

What we like:

This newsletter really emphasizes Jeffree Star’s signature star logo. We see it in the email header, and on all the products featured in the email. This helps to establish the Jeffree Star Cosmetics brand across multiple aspects of the email.

We also like how they feature a model with a prominent Cupid’s bow piercing – it gives a little edge to the newsletter, which matches Jeffree’s aesthetic perfectly.

7. OFRA

What we like:

The vivacious first image really captures the reader’s eye with different pops of colour. This brings some excitement to an otherwise understated and subtle email newsletter. It also works well because the warm colours contrast with the cool colour scheme nicely.

As a welcome email, OFRA does a good job at encouraging a first purchase with an offer code, as well as using text to welcome the recipient before actually suggesting any products.

Related: 7 Fashion Welcome Emails That You Can’t Ignore

Feeling inspired? Try creating your own beautiful emails with SmartrMail. Start a free 15 day trial today and see how easy it is to design beautiful email newsletters and welcome emails for your Shopify store, that will lead to more conversions and sales.

The post 7 Beauty Brands on Shopify with Glamorous Emails appeared first on SmartrMail Email Marketing Blog.